Complaints & Disputes
Player Complaint and Dispute Process.
Canbet is committed providing world-class Customer Service, and to dealing with player queries and disputes in a prompt, efficient, and fair manner.
The following channels are available to players.
1. Customer Service
|As a first point of reference, you should direct your query, dispute or complaint to the Customer Service Department.|
2. Escalate to management
|Should you be in any way unsatisfied with the resolution provided by the Customer Service Department you may opt to escalate your query to a member of the Canbet Management Team via email on firstname.lastname@example.org, you will personally investigate your query, dispute or complaint, and respond back to you. Please allow up to four (4) working days for a response.|
3. Report to IBAS
Should you be unsatisfied with the resolution provided by Canbet Management, please feel free to contact the Independent Betting Adjudication Service (IBAS), who acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers after they have been through the operator's own internal dispute procedures and if a deadlock exists.
months from the date on which it was originally requested.
Last updated, 23 March 2011